UGC’s e-samadhan portal to answer multiple questions in a short deadline

The response time of the anti-ragging helpline to reach students is less than a minute, therefore it was not included in the new portal
To resolve grievances from all education stakeholders within a set deadline, University Grant Committee (UGC) has announced that it is consolidating its existing portal to launch the single platform e-Samadhan this week. Among these, the operational UGC‘s official online websites regarding student complaints, scholarship fellowship, Covid -19 counselling, jobs and even the Centralized Public Complaints Scheme and Monitoring System (CPGRAM) portal are merged and do not work on their own.
The digital overhaul will provide a 24×7 functional, single online window system for all stakeholders to register their complaints. In addition, a toll-free number 1800-111-656 is also activated for assistance. Students will be helped to resolve their admission revocation issues once the CUET UG results are announced.
The goals of CUET UG
The resolution of all institutional grievances has always been a top priority. M Jagadesh Kumar, UGC, Chair, highlights the key role of the portal in solving challenges and issues faced by students, especially as the CUET UG 2022 result date approaches. admission by the students around the clock. The removal of questions will be distributed discipline-wise. Designated Admission Coordinators will monitor the questions and update the portal regularly. Furthermore, multiple types of questions will be separated according to discipline and problems, and then solved accordingly. To confirm the 100 percent removal of questions, UGC will monitor the entire process.”
Regarding the functioning of the portal, Kumar says: “Every stakeholder has role-based access to this system and various complaints can be submitted easily through a single platform. The status and progress of the complaint can also be tracked thanks to the correct documentation and the unique assigned role numbers. The grievances are reviewed weekly by the head of the bureau and by the secretary/chairman for effective implementation.”
“The centralized online process will help identify the institutions that are not responding to the complaints for appropriate rigorous action against them. If the complainant is not satisfied with the solution after the complaint, he/she can also provide feedback,” adds Kumar.
Excluding scam helplines
Only anti-ragging helplines/portals are kept out of the reach of the e-Samadhan portal for valid reasons. Kumar says, “Immediate actions are being taken to help students through anti-scam helplines. While the e-samadhan portal will only focus on the registration of all other grievances as an anti-scam helpline provides immediate action and support to the suffering student. De’s response time Anti Ragging helpline to reach such students is ideally less than a minute so it was not wise to include this. Another reason for exclusion is that a large number of complaints are registered here every day. So there may be a possibility that a real call won’t get help, and avoiding this is crucial as well.”
Benefits for beneficiaries
The portal is set up to add clarity and efficiency in resolving complaints. Due to the same idea, P Deiva SundariFirst Name, KCG College of TechnologyChennai says: “Currently, we have to search various portals and email IDs for complaints and inquiries. Still, a slight ambiguity remains as to whether the inquiries have reached the concerned agencies or not. The maximum delay will be in encountered this stage, leading to delay in troubleshooting. Now, with the advent of ‘e-Samadhan’, the process will be simplified as the search status will be updated periodically.”
Students from remote areas would be the main beneficiaries as visiting UGC offices for solving their problems can present several challenges. Kumar says: “Students can use this centralized platform to report irregularities in the admission process, withholding of original diplomas, violation of SC/ST/OBC/EWS, women, minority policies and many other such cases of discrimination.”

Leave a Comment